AuthGate

Terms and conditions

Effective date: 2025-11-06

These Terms and Conditions (the “Terms”) govern access to and use of AuthGate B.V. websites, products, software, documentation, and related services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you accept on behalf of an entity, you represent that you have authority to bind that entity.

1. company details

Company: AuthGate B.V.
Registered address: Industrieplein 1, Hengelo, Overijssel, 7553LL, Netherlands
KvK: 76050556
VAT/BTW: NL860489735B01

2. definitions

  1. “Company” means AuthGate B.V..
  2. “Customer” or “you” means the individual or entity using the Services.
  3. “Order” means an order, checkout, or other document referencing these Terms.
  4. “Hardware” means devices or equipment supplied by Company.
  5. “Software” means Company software, SDKs, APIs, libraries, and firmware.
  6. “Documentation” means guides, manuals, and specifications provided by Company.

3. eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction. If you use the Services on behalf of an organisation, you represent that you have authority to accept these Terms on its behalf.

4. accounts and security

  1. You are responsible for your credentials and all activity under your account.
  2. Notify Company promptly of unauthorised access or security incidents at support@authgate.com.

5. orders, pricing, and taxes

  1. Prices are as stated in the applicable Order and exclude taxes and duties unless expressly indicated.
  2. You are responsible for all applicable taxes, except taxes on Company’s net income.
  3. Company may correct obvious pricing errors; you may cancel the affected Order before fulfilment if you do not accept the correction.

6. subscriptions and billing

  1. Subscriptions renew automatically for successive terms unless cancelled as specified in the Order. You may cancel renewal effective at the end of the then-current term.
  2. Fees are due in advance for each term and are non-refundable unless required by law or expressly stated in an Order.
  3. Company may suspend access after reasonable notice for late or failed payments.

7. delivery, risk of loss, and title (hardware)

  1. Delivery terms are EXW (Incoterms 2020) unless otherwise stated in an Order.
  2. Risk of loss passes on delivery to the carrier. Title passes upon full payment unless prohibited by law.

8. returns and refunds

  1. Return eligibility and RMA procedures are described at https://www.authgate.com/returns.
  2. This section does not limit non-waivable statutory consumer rights.

9. licence and acceptable use

  1. Subject to these Terms, Company grants you a limited, non-exclusive, non-transferable licence to use the Software and Documentation solely in accordance with the Documentation and any applicable Order.
  2. You will not (and will not permit others to): (a) copy, modify, or create derivative works of the Software; (b) reverse engineer or attempt to extract source code except where allowed by law; (c) access the Services to build a competing product; (d) use the Services unlawfully or to infringe rights; (e) bypass security or usage limits; or (f) transmit malware, spam, or illegal content.

10. third-party services

The Services may interoperate with or reference third-party products or services. Company is not responsible for third-party terms, performance, or actions. Your use of third-party services is governed by their terms.

11. intellectual property

  1. Company and its licensors retain all rights, title, and interest in and to the Services, including improvements.
  2. No rights are granted except as expressly set out in these Terms or an Order.

12. feedback

You may provide feedback or suggestions. Company may use them without restriction or obligation.

13. confidentiality

  1. “Confidential Information” means information disclosed by one party that is identified as confidential or would reasonably be understood to be confidential.
  2. Each party will protect the other’s Confidential Information with at least reasonable care and use it only to perform under these Terms. Exceptions apply to information that is public, independently developed, or rightfully obtained without a duty of confidentiality.

14. data protection and privacy

  1. Your use of the Services is subject to the /privacy.html Privacy Policy
  2. If a data processing agreement is required (e.g., GDPR), the Data Processing Addendum applies.

15. security

Company implements commercially reasonable administrative, technical, and physical measures designed to protect the Services. No system is completely secure and you acknowledge inherent risks of internet-based services.

16. beta, preview, or trial features

Beta or trial features are provided “as is”, may be withdrawn at any time, and may be subject to additional terms.

17. warranties and disclaimers

  1. Company will provide the Services in a professional and workmanlike manner.
  2. Except as expressly stated, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

18. limitation of liability

  1. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility.
  2. Each party’s aggregate liability arising out of or relating to the Services will not exceed the amounts paid by you to Company for the Services giving rise to the claim in the twelve (12) months preceding the event.
  3. The limitations in this section do not apply to liability that cannot be limited under applicable law.

19. indemnification

  1. Company will defend and indemnify you against third-party claims alleging that the Services, when used in accordance with these Terms, infringe intellectual property rights, and will pay damages and costs finally awarded, provided you: (a) promptly notify Company; (b) grant sole control of defence and settlement; and (c) provide reasonable assistance.
  2. If infringement is alleged, Company may modify the Services, procure rights, or suspend/terminate the affected portion with a pro-rata refund for prepaid unused fees.

20. term, suspension, and termination

  1. These Terms apply from your first use of the Services and continue until terminated as allowed hereunder.
  2. Either party may terminate for material breach not cured within thirty (30) days of notice.
  3. Company may suspend access for non-payment, security risks, or unlawful use after reasonable notice.
  4. Upon termination, your licence rights cease and you must stop using the Services.

21. export and sanctions

You must comply with applicable export control and sanctions laws. You represent that you are not a prohibited person and not located in a restricted jurisdiction.

22. governing law and venue

These Terms are governed by the laws of The NetherlandsThe Netherlands. The courts of Rechtbank Overijssel, location AlmeloRechtbank Overijssel, location Almelo have exclusive jurisdiction, and each party consents to personal jurisdiction there. Mandatory consumer protections apply where required by law.

23. force majeure

Neither party is liable for delay or failure due to events beyond reasonable control, provided the affected party uses commercially reasonable efforts to mitigate and resume performance.

24. changes to the services or terms

  1. Company may update the Services and Documentation from time to time.
  2. Company may modify these Terms by posting the revised version at /terms-and-conditions with an updated effective date. Material changes will be notified by reasonable means. Continued use after the effective date constitutes acceptance.

25. general

  1. Notices. Legal notices: Industrieplein 1, 7553LL Hengelo, Overijssel, Netherlands • Email: admin@authgate.com.
  2. Assignment. You may not assign these Terms without Company’s prior written consent; Company may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  3. Severability. If any provision is unenforceable, the remainder remains in effect.
  4. No waiver. Failure to enforce a provision is not a waiver.
  5. Entire agreement. These Terms and applicable Orders are the entire agreement regarding the Services.

26. contact

For questions about these Terms, contact AuthGate at support@authgate.com or visit https://www.authgate.com.

Version: 1.0 • Last updated: 2025-11-06